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FREQUENTLY ASKED QUESTIONS

FAQ

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About star sand bridal products

We will be happy to answer any questions you may have regarding our products and services.

  • I lost my diamonds and birthstones. Can I get it repaired? ?
    We can repair it. In addition, please contact the store where you purchased the product or a nearby store for an estimate of the repair method.
  • I lost my diamonds and birthstones. Can you get it repaired? ?
    We can repair it. In addition, please contact the store where you purchased the product or a nearby store for an estimate of the repair method.
  • Can a chipped diamond or birthstone be repaired? ?
    Repairs in the form of stone replacement are possible. In addition, please contact the store where you purchased the product or a nearby store for an estimate of the repair method.
  • Is it possible to engrave a previously purchased ring? ?
    Can be engraved. However, the number of characters that can be engraved varies depending on the product. For a repair estimate, please contact the store where you purchased the product or a nearby store.
  • I bought it for two people, but I lost one. Are there any guarantees in this case? ?
    Unfortunately, there are no guarantees. However, since we strictly manage the data of the items ordered for "Star Sand", it is always possible to remake it for a fee. Please contact the store where you purchased the product or a store near you.
  • I have damaged the case, can I exchange it? ?
    Interchangeable. For an estimate, please contact the store where you purchased the product or a nearby store.
  • How long is the bridal ring warranty valid? ?
    At "Hoshi no Suna", we want you to use it in a way that will last a lifetime, so we will deliver it to those who bring a warranty card and an after-sales service ticket. We will provide the following items free of charge only once. ☆Size adjustment ☆New finish ☆Matte processing ☆Checking and repairing rock vibrations In addition, even after the target period, we will accept after-sales maintenance responsibly. In addition, please contact the store where you purchased the product or a nearby store for an estimate of the repair method.
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